Benefit Loves… Terms & Conditions
The following terms and conditions apply to the Benefit Cosmetics Loyalty Programme promoted and operated by Benefit Cosmetics UK.
‘Benefit Loves…’ is the Benefit Cosmetics UK rewards scheme and is free to join. By participating in the Benefit Cosmetics Loyalty Programme, you agree to the terms and conditions below. These terms and conditions apply in addition to https://www.benefitcosmetics.com/en-gb/terms-conditions.html.
1. Eligibility
‘Benefit Loves…’ is available to anyone at least 18 years old and a legal UK resident for the entire period of their ‘Benefit Loves…’ membership. No corporate or business use or participation is allowed. Benefit Cosmetics UK employees may be excluded from any aspect of the Benefit Cosmetics Loyalty Programme at any time at Benefit Cosmetics UK’s discretion. If we detect that rewards were earned in relation to corporate, business or employee use, we reserve the right to revoke those rewards at any time. Eligibility may be updated, and Benefit Cosmetics UK may withhold rewards if your ‘Benefit Loves…’ account is terminated.
2. Activation and Registration
Your ‘Benefit Loves…’ account is personal to you and not transferable. Activate and register your membership on the app. You will need to provide a valid email together with any other information requested during account creation. Your email address must be the same email address that is registered with your Benefit Cosmetics UK account. Without a valid email address, you will not receive any rewards associated with the Benefit Cosmetics Loyalty Programme. It is your responsibility to ensure that all your personal details are kept up to date and Benefit Cosmetics UK will not be responsible for any lost, delayed, or undeliverable communications if you do not do so.If we detect that you have opened multiple ‘Benefit Loves…’ accounts, we reserve the right to close or merge any of those accounts.
3. Earning ‘Hearts’
You will earn 1 ‘Heart’ for every £1 you spend on benefitcosmetics.com/en-gb (the “>Website”) and in the following Boutiques: Carnaby Street, Covent Garden, Spitalfields, St Albans, Loughton and Reigate (excluding: Benefit Bicester Village Outlet, Boots, John Lewis, House of Fraser, Selfridges, Next, Feel Unique, Cult Beauty, ASOS, All Beauty, Fenwick, Very, Debenhams, Escentual, De Gruchy, Dufry, Shaws & Son, Flannels, Frasers) (the “Boutiques”). From time to time we may update the cash amount you must spend to earn 1 ‘Heart’, and we may also update the locations where ‘Hearts’ can be earned. ‘Hearts’ cannot be exchanged for any cash alternative and have no cash value. ‘Hearts’ may only be exchanged for rewards which we make available to you through your ‘Benefit Loves…’ account.
To earn ‘Hearts’ on purchases on the Website, you must be signed into your Benefit Cosmetics UK account and complete your purchase with the same email address you registered your ‘Benefit Loves…’ account with. You also must have accepted cookies on the Website for us to track the purchase. ‘Hearts’ can only be earned on https://www.benefitcosmetics.com/en-gb or in Boutiques, are non-transferable, and cannot be used on anywhere else. ‘Hearts’ are only earned on product and services, shipping and delivery costs will not be rewarded. If you have earned ‘Hearts’ by making a qualifying purchase which is subsequently refunded, the ‘Hearts’ earned in relation to that purchase will be deducted from your account balance. Free gifts and gift cards are not eligible for ‘Hearts’, and if you are using a promotional code with your order, the ‘Hearts’ you earn will be based on the final value of eligible products and services after the promotional code has been applied.
4. How long does it take for my ‘Hearts’ to be updated?
Your balance will usually be updated within 48 hours of purchase or activity.
5. Do my ‘Hearts’ ever expire?
Yes. ‘Benefit Loves…’ ‘Hearts’ are eligible for redemption for twelve (12) months from the date they are originally earned. Please make sure you spend your ‘Hearts’ on available rewards within this period. Once you have redeemed a reward in exchange for the required number of ‘Hearts’, that redemption is final and those ‘Hearts’ cannot be re-added to your balance.
6. Rewards
As a ‘Benefit Loves…’ member, you will have access to a variety of rewards, you just need to use your ‘Benefit Loves…’ app when you shop on our Website or in our Boutiques. Available rewards may change from time to time, are subject to availability and additional terms and, if necessary, may be substituted or withdrawn at any time by Benefit Cosmetics UK. Before redemption, please carefully review any reward-specific terms and conditions.
For the avoidance of doubt, the promoter of the Benefit Cosmetics Loyalty Programme is Benefit Cosmetics UK, Marconi Building, New St, Chelmsford CM1 1PH. Benefit Cosmetics UK shall have no liability for any delay and/or failure to perform any obligation to the intended recipient of any rewards or other entrants, including those that are caused by: (a) technical problems of any kind which may limit or prevent any person’s participation in any draw for a rewards or the awarding of any rewards (b) any loss or damage arising from or in connection with the allocation of a reward; (c) any act or omission of any third party; or (d) any other events beyond Benefit Cosmetics UK’s control that may cause the allocation or awarding of the rewards to be disrupted or corrupted. Nothing in these terms and conditions shall limit in any way Benefit Cosmetics UK’s liability for death or personal injury caused by its negligence, or for any other liability which may not be limited by applicable laws.
8. Termination
You can terminate your ‘Benefit Loves…’ account at any time on the app. On termination all ‘Hearts’ earned, and any rewards you have redeemed, will be permanently lost. We can terminate your ‘Benefit Loves…’ account immediately if at any time, you are, or we reasonably suspect you may be, acting fraudulently, criminally or are otherwise in breach of these terms and conditions.
9. Making changes to ‘Benefit Loves…’
As mentioned above, we can make changes to the eligibility requirements, the rewards, and the terms of the Benefit Cosmetics Loyalty Programme at any time if we believe, in our reasonable discretion, that the change is either to your benefit or is required for the continuing administration of the Benefit Cosmetics Loyalty Programme. Material changes will be communicated to you via email or postal communication where we have been provided with contact details by you, and where possible we will give you reasonable notice before these changes take effect. We reserve the right to withdraw or cancel the Benefit Cosmetics Loyalty Programme at any time giving you seven days’ notice of termination. These terms and conditions were last updated on 5 June 2024.
10. How to contact us
If you have any questions about the Benefit Cosmetics Loyalty Programme, then please visit https://www.benefitcosmetics.com/en-gb/contact-us or contact us at customercareuk@benefitcosmetics.com.
12. Which laws apply to this contract and where you may bring legal proceedings?
These terms and conditions are governed by the laws of England and Wales, and you can bring legal proceedings in respect of the Benefit Cosmetics Loyalty Programme and our dealings with you in the courts of England and Wales (and/or Scottish courts it you live in Scotland and/or Northern Irish courts if you live in Northern Ireland). The terms and conditions are in English and any communications we send to you will be in English.
13. How do I change my email address?
If you would like to change your email address or other details, please contact us at customercareuk@benefitcosmetics.com
14. Your Statutory Rights
Nothing in these terms and conditions will affect or reduce your statutory rights. ‘Benefit Loves…’ is a trademark of the promoter Benefit Cosmetics UK, Marconi Building, New Street, Chelmsford CM1 1PH. VAT number 731973421
15. Rewards Terms and Conditions
20% Off Welcome Offer
20% off offer is available exclusively to Benefit Loves…members. Discount will apply for all new Benefit Loves Members when they make a purchase online or in one of our 6 Boutiques. Not combinable against any other discount or our advent calendar. Code is single use only and will be visible in the app only, code is valid for 3 months after joining Benefit Loves scheme.
Birthday Reward
1. When will I receive my birthday reward? We can only send your reward if you have added a valid date of birth to your account before the 1st day of your birthday month. We will send you a push notification one week before your birthday with your reward details. To check if we have your birthday, please check your account preferences in the app.
2. I have not received my birthday reward, what do I do? We can only send you your exclusive birthday code if you have added a valid date of birth to your account before the 1st day of your birthday month. If we do not have your birthday before the 1st day of your birthday month, we will be unable to send you your code. To check if we have your birthday, please check your account preferences in the app. Please contact Customer Services if you have a query about your gift.
3. 20% off offer is available exclusively to Benefit Loves…members. Discount will apply for all new Benefit Loves Members when they make a purchase online or in one of our 6 Boutiques. Not combinable against any other discount or our advent calendar. Code is single use only and will be visible in the app only, offer is valid for 4 weeks from your birthday date.
Mini Mix Terms and Conditions
1. Spend £20 to redeem an exclusive bundle. Bundle contains fun-sizes of x4 funsize products and a makeup bag. Offer is valid from 1st until midnight on the last day of the month. Promotional code must be added at checkout to redeem this offer. Only available while stocks last and cannot be transferred or changed. Not to be used in conjunction with any other offer and already discounted items. if stock runs out substitutions may be made to products included in bundle. Offer only available at benefitcosmetics.com/en-gb
Monthly Funsize Bundle Terms and Conditions
1. Spend £15 to redeem an exclusive bundle. Bundle contains fun-sizes of x3 funsize products and a makeup bag. Offer is valid from 1st until midnight on the last day of the month. Promotional code must be added at checkout to redeem this offer. Only available while stocks last and cannot be transferred or changed. Not to be used in conjunction with any other offer and already discounted items. If stock runs out substitutions may be made to products included in bundle. Offer only available at benefitcosmetics.com/en-gb
Benefit Loves Ear Phones
1. Spend £15 to redeem an exclusive bundle. Offer is valid from 1st until midnight on the last day of the month. Promotional code must be added at checkout to redeem this offer. Only available while stocks last and cannot be transferred or changed. Not to be used in conjunction with any other offer and already discounted items. If stock runs out substitutions may be made to products included in bundle. Offer only available at benefitcosmetics.com/en-gb
Free Face Date Terms and Conditions
1. This offer is only redeemable in our 6 Benefit Boutiques, only one reward can be used at a time when using a reward in store. When you spend 50 Hearts - Carnaby Street, Covent Garden, Spitalfields, St Albans, Loughton and Reigate.
Free Brow Tint Terms and Conditions
1. This offer is only redeemable in our 6 Benefit Boutiques, only one reward can be used at a time when using a reward in store. When you spend 60 Hearts - Carnaby Street, Covent Garden, Spitalfields, St Albans, Loughton and Reigate
Free Lash Tint Terms and Conditions
1. This offer is only redeemable in our 6 Benefit Boutiques, only one reward can be used at a time when using a reward in store. When you spend 80 Hearts - Carnaby Street, Covent Garden, Spitalfields, St Albans, Loughton and Reigate
Free Maker-upper Terms and Conditions
1. This offer is only redeemable in our 6 Benefit Boutiques, only one reward can be used at a time when using a reward in store. When you spend 100 Hearts- Carnaby Street, Covent Garden, Spitalfields, St Albans, Loughton and Reigate
This prize is available to you through ‘Benefit Loves…’ a trademark of the promoter Benefit Cosmetics UK, Marconi Building, New Street, Chelmsford CM1 1PH. VAT number 73197342 and Element Management.