Benefit Cosmetics FAQ

THE NEED-TO-KNOWS GENERAL INFO

Shipping Methods:

Standard Delivery - £3.35

FREE on orders over £45

2 - 3 working days

Delivered by Evri

Express Delivery - £5.35

Next working day for orders placed before 3pm Monday – Thursday

Up to 2 working days for orders placed before 3pm on a Friday

(Depending on your post code, Evri may attempt to deliver to you on the Saturday, please see below for post codes)

2 working days for orders placed after 3pm Monday – Friday and for orders placed on a Saturday or Sunday

Please be aware express shipping time frames during Sale periods, over Black Friday and Christmas, or following UK Public holiday may take longer.

Working days are Monday – Friday - please note our warehouse is closed during UK public holidays.

Please expect delivery delays during our sale and peak periods.

Post codes that are not included within the 24 hour delivery service.

  • BT – Northern Ireland
  • JE – British Isles
  • GY – British Isles
  • IV1 – IV9 – Scottish Highlands
  • IV10 – IV28 – Scottish Highlands
  • IV40 – IV56 – Scottish Highlands
  • KW1 - KW14 – Scottish Highlands
  • PA34 – Scottish Highlands
  • PA39 – Scottish Highlands
  • PA40 – Scottish Highlands
  • PH19 – PH26 – Scottish Highlands
  • PH30 – PH44 – Scottish Highlands

Currently www.benefitcosmetics.com/uk can only ship to:

  • Mainland UK
  • Scottish Highlands & Islands
  • Northern Ireland
  • Isle of Man
  • Channel Islands

Unfortunately we cannot ship abroad or to BFPO

Everyday Free Shipping:

You spend, we send! We offer everyday FREE Standard Shipping on UK orders over £40.

Offers and Promotion Codes:

Sign up for an account at BenefitCosmetics.com/en-gb, and we’ll treat you like family! You’ll get first dibs on new products, invitations to special events, and offers exclusive to Benefit subscribers.

To take advantage of a special promotion, you’ll need to enter a promo code in your Shopping Bag or during Checkout. The offer will be automatically applied when you hit the appropriate order threshold. Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

Please read the details associated with each promo code carefully for valid offer period and restrictions. Promo codes are valid only at BenefitCosmetics.com/en-gb and not at Benefit boutiques, BrowBar Lounges or counters, or other websites.

Promotion codes cannot be added to an order after checkout has been complete and only one code can be redeemed per order.

Promotional codes cannot be stacked

Free Samples:

When you shop with us online, we provide 2 free samples with each order. You can select your samples whilst at cart. If you forget to add them to your order we are unable to send these separately. Sometimes during peak periods free samples can be temporarily out of stock so we cannot guarantee 24/7 availability.

Payment Options:

BenefitCosmetics.com/en-gb accepts accepts Visa, Visa Debit, MasterCard, AMEX, Maestro Debit, Paypal & Klarna.

Safe Shopping Guarantee:

Have no fear. Benefit’s safe shopping is here! We aim to provide you with a safe and convenient online shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

One of the ways you can check the security of your connection, take a look at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

When entering a new shipping address, you may be prompted to re-enter your credit card information. This procedure is done to ensure the maximum safety for your personal data.

Order Confirmation:

An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with an order number and summary of your fabulous new purchase! Get excited...Benefit is now on its way to you! Once your order has shipped, you’ll receive an additional email to confirm shipment of your order.

If you checked out as a registered user and signed into your account, you can always track your order status by logging into your account to view your order history.

Order Cancellation:

If you created an account and placed your order while you were signed in, you’re able to cancel an order within 30 minutes of placing it. Simply view your Orders and click the Cancel option. After 30 minutes pass, we are unable to cancel or change your order.

Maximum Purchase Policy:

The product and services available on our websites, including any samples, are for personal use only. As such, we reserve the right to limit per item order quantities to 6 per product and 25 different products per order.

What happens if I don’t receive my order:

If you do not receive your order within 30 days of shipping notification please contact us so we can investigate and help resolve this matter. We are unable to accept lost parcels if we are not contacted within 30 days of shipping.

We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make sure the return is as painless as possible.

Online Purchase Return:

If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, gift wrap, or any other non-refundable items. Refunds will be credited to the original credit card or paypal account used for payment. If you received any free gifts or promotional items with your order, you would also need to enclose these with your return otherwise we will not be able to complete your refund in full and you could be charged for missing items.

Naturally, we cannot take returns on used products or products not bought online at BenefitCosmetics.com/uk. To return items to BenefitCosmetics.com/uk, please follow these simple steps:

1. Complete the "Return form" enclosed in your original order and place it inside the return package. Pack and seal your return merchandise securely (in the original package if possible).

2. Affix the Return Label provided to the outside of your return package. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit. All returns should be mailed to:

  • Plot 10A Faraday Avenue
  • Hams Hall Distribution Park
  • Birmingham B46 1AL

3. Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling charges are not refundable.

We will charge a £10 fee for any partial Nice Package Custom Makeup Kit returns, along with the full retail price of the makeup bag if the bag is also not returned. This will be deducted from your refund.

In Store Purchase Return:

If you purchased a Benefit product at one of our Boutiques, BrowBar Lounges or counters and wish to return it, please check with the individual retailer’s Returns and Exchange Policy before taking it back to the store or contact customercareuk@benefitcosmetics.com for additional returns information should the store not be able to accept the return.

For faulty products queries we require a picture of the item in question as well as proof of purchase before your query can be dealt with. If you're unhappy with the product and wish to return it, we require the original product as well as proof of purchase before we can process this.

Questions or Comments?

Please feel free to contact us via email or via the support button at the bottom of the screen if you have any questions or need help. We're here for you!

GOT QUESTIONS? FAQ

The wax is back and we are ready to welcome you safely back to our counters. Please check with your retailer as local restrictions may apply, and also read our statement and screening questions on our Services Page

You will be able to book services in stores through our booking page.

Benefit Cosmetics is available at select locations around the world. To find a location near you, please visit our Store Locator. For a list of authorised resellers, please click here.

And of course, you can always shop online right here! We also have dedicated sites for the following countries:

  • France (BenefitCosmetics.com/fr-fr)
  • Germany (BenefitCosmetics.com/de-de)
  • US (BenefitCosmetics.com/us-en)

Currently, the Benefit Cosmetics UK website can only ship to:

  • Mainland UK
  • Scottish Highlands & Islands
  • Northern Ireland
  • Isle of Man
  • Channel Islands

Unfortunately we cannot ship abroad.

As one of the fastest growing cosmetics companies in the UK today, we're always on the look out for new and incredible talent. Our continued expansion in international markets means that our teams are growing fast, and if you're the type of person who puts the word 'no' before the word 'problem', then we may have a fabulous opportunity for you.

To learn more about these fabulous opportunities, please visit our Careers section.

When you shop with us online, we provide 2 free samples with each order. You can select your samples whilst at cart. If you forget to add them to your order we are unable to send these separately. Sometimes during peak periods free samples can be temporarily out of stock so we cannot guarantee 24/7 availability.

From time to time, samples are available at Benefit Cosmetics boutiques, BrowBar Lounges and counters. We do not mail out samples by request.

From time to time, Benefit retires products to make room for new ones. We know that saying "buh-buy" isn't always easy. If this was your favourite, be sure to stock up now and stay tuned for exciting, new beauty solutions to come.

Benefit does not test our products on animals, nor do we permit suppliers or retailers to conduct testing on our behalf. All Benefit products undergo very strict tolerance tests using non-animal methods during the development of each product to ensure quality and safety prior to market.

 

In each country where we operate around the world, we strictly follow local rules and laws. While Benefit Cosmetics has operated in China since September 2007, as of May 2022 we have only imported “General” cosmetics products, which bypass premarket testing and are no longer subject to post-market animal testing.

Each country has its own specific regulations that are regularly updated. Benefit's parent company, LVMH, has always been actively involved in the search for alternative testing methods for many years and supports several industry research programs, including those conducted by the Johns Hopkins University Center for Alternatives to Animal Testing, the European Chemical Industry Ecology and Toxicology Centre (ECETOC), the European Cosmetic, Toiletry and Perfumery Association (COLIPA) and the Personal Care Products Council (PCPC).

Consumer safety is our top priority. Heavy metals are not added to our products and we carefully scrutinise all raw materials in order to comply with the strictest worldwide regulations (USA, Canada, EU, Japan, & Asia).

Don't worry, it happens to the best of us! Just click on "Log In/Create Account" at the top right of the page, and click on "Forgot your password?" under Returning Customers. You'll be prompted to enter your email address and begin the password recovery process. 

We accept:

  • Visa
  • Visa Debit
  • Apple Pay
  • MasterCard
  • American Express
  • Maestro Debit
  • Klarna (See here for Klarna FAQ)

We currently only accept cards with a UK billing address. We do not accept cheques or money orders.

Have no fear. Benefit's safe shopping is here! We aim to provide you with a safe and convenient online shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

One of the ways you can check the security of your connection, take a look at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

When entering a new shipping address, you may be prompted to re-enter your credit card information. This procedure is done to ensure the maximum safety for your personal data.

An order confirmation will appear as the final step in your order process. In addition, you'll receive an email confirmation with an order number and brief summary of your fabulous new purchase! Get excited...Benefit is now on its way to you! Once your order has shipped, you'll receive an additional email to confirm shipment of your order.

If you checked out as a registered user, you can always track your order status here.

You can get in touch with a Customer Care representative via our email customercareuk@benefitcosmetics.com or on live chat

It is possible that you checked out 'as a guest'. When you check out, you must ensure that you create and login to your account. This way, all of your order history will be saved to your account and you will be able to do things like track your order and update your address details.

In accordance with Government legislation, all employers with over 250 employees are required by law to publish Gender Pay Gap figures. The Government has done this because figures show on average, women are paid 8.3% less than men in the UK (ONS 2022). This has been attributed to a multitude of factors, however by employers publishing their figures, the Government intends there to be greater transparency which in turn can increase the likelihood of change, which Benefit Cosmetics supports. To ensure our Customers and interested Parties however can fully understand and see the full picture behind these figures, we have prepared some short background information here.

The Benefit Cosmetics Modern Slavery Statement can be found here

Find all of our holiday collections and seasonal sales below, and check back for updates!

FAQS KLARNA

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments so instead of paying for your purchase all at once, you can split it into four smaller chunks. To use Klarna to pay for your purchase, choose Klarna at checkout. The first payment will be taken from your credit or debit card when your order is shipped. After that, the remaining three payments will be automatically charged to your card every two weeks.

Just a few things that are probably already in your bag. To sign up, you will need:

  1. A UK-issued debit or credit card
  2. To be 18 years of age or over
  3. An SMS-capable phone number
  4. A UK residential address

Grab your (digital) basket and head to check out! If your purchase is eligible for 4 interest-free payments with Klarna, you’ll be able to select Klarna as a payment method during checkout. After your order is shipped, you’ll be charged for the first payment. Klarna will send a notification once the payment has been processed. You’ll be informed ahead of time before the next payments.

Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover, American Express). Please note, prepaid cards are not accepted.

In general, you do not need to pay for goodies that you haven't received, or for purchases that arrive damaged, broken, or defective. Follow our help instructions and “report a problem” in your Klarna account to pause your payments until the issue is resolved.

If we issue a refund or cancel your order, Klarna will send an adjusted statement and payment schedule. You can check the status of your payments anytime via Klarna’s site or in your Klarna app.

If you need to return part of or all of your order, just follow our return instructions. As you complete your return, be sure to hold onto the tracking number. Then, log into your Klarna account, select “Report a Return”, and Klarna will pause your statement.

As soon as we process your return, Klarna will send an adjusted statement and payment schedule. With a full return, Klarna will refund any payments collected and cancel any future scheduled payments. You can always check on the status of your order in the Klarna app.

No payday maydays here—Klarna will send an email confirmation for all completed payments. You can also call or live chat with Klarna's customer service agents 24/7 to confirm payment.

Absolutely! If you want to pay the next payment or full balance of your payment plan early, just log into the Klarna app, go to the “Purchases” page, and select “Pay Off Early.”

Klarna will automatically attempt to collect payment for your purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account. If you need extra time to make a payment, log into the Klarna app, go to the “Purchases” page, and select “Extend Due Date.”


If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after an additional 7 days (so that means 14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s Pay in 4 payments program (even if you have failed to pay on time).

Don’t see your question here? Check out Klarna's full FAQ page. You can reach Klarna anytime at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.