RETURNS

 

We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make sure the return is as painless as possible.

Online Purchase Return

If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, gift wrap, or any other non-refundable items. Refunds will be credited to the original credit card or paypal account used for payment. If you received any free gifts or promotional items with your order, you would also need to enclose these with your return otherwise we will not be able to complete your refund in full and you could be charged for missing items.

Naturally, we cannot take returns on used products or products not bought online at BenefitCosmetics.com/uk. To return items to BenefitCosmetics.com/uk, please follow these simple steps:

1. Complete the "Return form" enclosed in your original order and place it inside the return package. Pack and seal your return merchandise securely (in the original package if possible).

2. Affix the Return Label provided to the outside of your return package. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit. All returns should be mailed to:

  • Plot 10A Faraday Avenue
  • Hams Hall Distribution Park
  • Birmingham B46 1AL

3. Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling charges are not refundable.

We will charge a £10 fee for any partial Nice Package Custom Makeup Kit returns, along with the full retail price of the makeup bag if the bag is also not returned. This will be deducted from your refund.

In Store Purchase Return

If you purchased a Benefit product at one of our Boutiques, BrowBar Lounges or counters and wish to return it, please check with the individual retailer’s Returns and Exchange Policy before taking it back to the store or contact customercareuk@benefitcosmetics.com for additional returns information should the store not be able to accept the return.

For faulty products queries we require a picture of the item in question as well as proof of purchase before your query can be dealt with. If you're unhappy with the product and wish to return it, we require the original product as well as proof of purchase before we can process this.

Questions or Comments?

Please feel free to contact us via email or via the support button at the bottom of the screen if you have any questions or need help. We're here for you!